Professionals know they must be mentally flexible to handle all the situations that come up in a typical day. They understand how to use words as a tool rather than as a weapon. And they keep focused on the goal of each encounter. To be successful we must be able to read people and situations as opportunities for progress, taking appropriate action for each event without letting our personal feelings sabotage the results we are looking for.
Verbal Judo teaches the skills necessary to remain centered and focused during any verbal circumstance. You will learn to redirect behavior, diffuse difficult situations, and generate voluntary compliance from people not on their best behavior. Although people may not always like what they have to do, they will understand the need to be cooperative. With employees, peers, citizens, or even family members, Verbal Judo will give you the edge in any encounter, increasing the value of the agency and the quality of your life.
For more information on the course objectives, visit: http://verbaljudo.org/verbaljudogovernmentcourse.html